Privacy Policy

Effective date: July 27, 2026

This policy explains how Galaxy Hosting handles information when you visit GalaxyHosting.com, contact us, request support, or purchase a service.

Information we collect

We may collect information you provide, including your name, email address, phone number, billing and order references, domain-registration details, service selections, configuration requests, and support messages. We may also collect technical and security information such as IP address, browser and device details, request logs, and website usage data.

How we use information

We use information to answer questions, process requests, provide and secure services, prevent fraud and abuse, troubleshoot problems, improve the website, maintain business records, and comply with applicable obligations.

Orders and service providers

Hosting, domain, certificate, payment, infrastructure, security, analytics, and support providers may process information when needed to deliver a service. The provider-controlled checkout page displays the controlling transaction terms before payment. We do not ask customers to submit payment-card details through our contact or chat forms.

Live chat and AI-assisted support

Galaxy Hosting uses AnyChat to display and route support conversations. Some questions may be answered with AI assistance from ChatNode through a private Galaxy Hosting server-side connection. Messages, contact details you choose to provide, the page you are viewing, and related technical data may be processed to answer and route your request. AI responses can be incomplete or inaccurate. Current pricing, availability, and transaction terms shown in the live order flow control.

Do not send passwords, private keys, API keys, recovery codes, complete payment details, or sensitive customer records through chat. Ask for a human whenever you need account-specific, billing, security, outage, cancellation, or legal help.

Cookies and analytics

We use a consent-management tool to control optional website technologies. Functional storage supports security, preferences, order flow, and support features. Google Analytics 4 loads only when the applicable consent is provided. Advertising signals are disabled. See our Cookie Policy and use the Cookie settings control to review or change your choices.

Retention and security

We keep information only as long as reasonably needed for the purpose collected and for legal, tax, fraud-prevention, security, dispute, or service obligations. We use administrative and technical safeguards, but no online system can guarantee absolute security.

Your choices

You may ask to access, correct, or delete information where applicable. You may also withdraw optional cookie consent through Cookie settings. Some records cannot be deleted immediately when they are required for security, legal, tax, fraud-prevention, or active-service purposes.

Children

Galaxy Hosting services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Policy changes

We may update this policy as our services or legal obligations change. The effective date above identifies the current version.

Contact

For privacy questions or requests, email support@galaxyhosting.com or use the contact page.